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Sales assistant
You’ll be reporting directly to the founder and mainly working with him.
You're expected to have:
- Fluency in English and Czech,
- Outstanding communicational, organisational and time management skills;
- Ability to meet tight deadlines;
- Ability to learn fast, be quick-thinker and problem solver.
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing). Answer customers’ questions about specific products/services. Inform customers about new arrivals and offers
- Process POS (point of sale) purchases and send notifications
- Prepare and serve drinks at the coffee car
- Ensure racks are fully stocked
- Manage returns of merchandise
- Stay up-to-date with new products/services
- Proven work experience in a similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Excellent communication skills, capable of building trusting relationships
- Flexibility to work over selected weekends
Assistant to the Founder
You’ll be reporting directly to the founder and mainly working with him. You're expected to have:
- Fluency in English and Czech,
- Outstanding communicational, organisational and time management skills;
- Ability to meet tight deadlines;
- Ability to learn fast, be quick-thinker and problem solver;
- Ability to maintain confidential and sensitive information;
- Passion for entrepreneurship a plus;
- Onboarding new clients/brands,
- Acting as a main contact for the brands; maintaining relationships, handling the requests made related to invoices, orders, and other documents,
- Serving as the point person for the whole store team
- Building relationships with clients based on trust and respect.
- Collaborating with the rest of our team to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer/brand behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Track daily expenses and prepare monthly or quarterly reports,
- Maintaining updated knowledge of brands, products and services.
- Resolving bottlenecks and preventing additional issues by improving processes.
- Negotiating contracts and closing agreements
- Communicating the progress of monthly/quarterly operations
- Preparing reports on account status,
- Performing payout calculations,
- Issuing invoices and communicating with the clients,
- Collaborating with sales team to identify and grow opportunities,
- Assisting with challenging client requests or issue escalations as needed.
- Collecting information and visuals from the brands to create brand micro websites under Shop Up Stories,
- Creating, managing, updating collections, products, brands we offer.
- Inspecting landing pages, product information, checkout options, and all other website-related systems to ensure their visual appeal, accuracy, and ease of use.
- Assisting with decisions about promotions such as discounted offers and affordable bulk packages
- Collaborating with brands and the store team to ensure the rollout of website changes.
- Working on tasks to increase the online presence of our website.
- Analyzing sales-related data to predict future sales and arrange stock requirements.
- Helping on e-store related communications, newsletters, notifications
- Helping with sales events that will take place in the store and online.
- Proven work experience in a similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Excellent communication skills, capable of building trusting relationships
- Flexibility to work on selected weekends.
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